Welcome to the website e-table. This website is an online platform through which benefits and services of the contracted restaurants that may include special discounts are advertised and promoted. The special discounts are valid for a specific time and quantity. Through the online platform the visitor / user of the website can make use of the above benefits and services by making free online reservations under the conditions described below and which the visitor / user fully and unreservedly accepts.
Make sure that you agree with the following terms, because the further use of and browsing the Website implies explicit and unconditional acceptance of thereof.
The Website e-table is owned by "E-TABLE Online Restaurant Reservation Services Single Member Private Company is located at Moschato, 82 Eleftheriou Venizelou st., 183-45, Attica, Greece (VAT number: EL800600554, G.E.MI number: 131558001000) hereinafter referred to as the "Company" or "e-table".
2. INTELLECTUAL PROPERTY
The entire content of the Website, including pictures, graphics, photos, designs, texts, provided services, is the intellectual property of the Company and / or its contracted companies, and is protected by the relevant provisions of Greek law, European law and international conventions. The names, images, logos and trademarks representing e-table and its services are proprietary labels and trademarks of the Company and are protected by Greek, European and international laws on trademarks and industrial and intellectual property. In every case, their presence and appearance on this Website should in no way be construed as a transfer or granting of license or of right to use them.
For these reasons any copying, analog / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of derivative work, or misleading the public is prohibited. Any reproduction, republication, uploading, posting, transmission or transfer or any other use of the Website`s content in any manner or means for commercial or other purposes is permitted only with prior written permission of the Company or any other legitimate holder of those rights.
3. OBJECT OF SERVICES
Through the Website Special Offers may be advertised and promoted that the visitor / member / user of the Website can make use of by making FREE online reservations, under the terms hereof. The Company does not in any way acquire the property of seller; it participates in the process of promoting Special Offers exclusively as a third-party-intermediary.
By making an online reservation through e-table, a contractual relationship (legally binding) is created between the user and the restaurant to which the reservation is made. Upon completion of the electronic reservation procedure,e-table acts solely as an intermediary between the user and the restaurant, forwarding the reservation details to the restaurant. Accordingly, the Company is not liable to the members / users of the Website for the information contained in the Website or the quality of services provided by restaurants or for damages that may arise during the execution or not of the order (see ARTICLE 8. DISCLAIMER hereof).
The services of e-table are made available only for personal and non-commercial use. For this reason, the visitor / member / user of the Website does not have the right of reselling, direct linking, using, copying, monitoring (e.g. through spider, scrape software), presenting, downloading or reproducing any content or information, software, products or services available on the Website for any commercial or competitive activity or purpose.
4. CONCEPTS - DEFINITIONS / PROCEDURE & TERMS OF SERVICE
With regard to the terms and conditions of use of the Website`s services and the procedure of making online reservations, the following apply:
E-table (or Website): The web site with the distinctive title "e-table" and the electronic address https://www.e-table.gr, which is a platform for making online reservations at contracted enterprises with e-table, which reservations may be accompanied by exclusive discounts or privileges in accordance with the terms and conditions hereof.
Contracted Company (or Restaurant): The affiliated company (sole proprietorship or company in any corporate form) with e-table that operates one or more catering businesses and which agrees to provide tables for reservation through the Website, which may be accompanied by Special Offers.
Minimum Consumption: The minimum monetary value of products / services per person (without discount) that the persons who made the reservation to the contracted company have to pay in order to be able to exercise their right to discount in case the reservation is accompanied by a Special Offer. The minimum consumption is defined differently by each contracted company and is stated in the special terms of each reservation.
Electronic Reservation (or Online Reservation or Reservation): The successful completion of the electronic reservation procedure through the Website by a user, which means the reservation of one or more tables at the restaurant of choice of the user and which is either accompanied by a Special Offer or not. The electronic reservations are FREE of charge. In order for the restaurants to protect themselves and minimize the No Show incidents and to be able to best serve the members of the Website, the same User cannot: a) make two (2) or more reservations at the same date and b) make more than three (3) reservations at the same time.
Completed Reservation: The online reservation that is successfully completed by the showing up of the persons having made the reservation at the restaurant and which is accompanied by the provision of services according to the terms and conditions of the reservation.
Member: The visitor of the Website, who in order to make use of the services of the Website and to use the Special Offers signs up on the Website by creating a personal account, through which the member has the opportunity to make FREE of charge online reservations. By signing up the visitor becomes a member of e-table and is bound by the terms thereof. Only adults (over 18 years of age) can sign up as members to the Website.
User: Every member of the Website who makes use of the Website`s services.
Recipient of the Reservation (or Recipient): The recipient of the Reservation who is determined by the user during the online reservation process by providing his/her name. The recipient may be the same person as the User by stating his/her name as the recipient`s name. The recipient goes to the restaurant in order to receive the foreseen benefits and service under the terms and conditions of the reservation.
Reservation Date / Reservation Time (or Time of Arrival) / Number of persons of the Reservation: Every reservation is valid for a specific date and time of arrival and for a specific number of persons. According to the agreement of e-table with the restaurant the number of persons of the reservation corresponds to a specific number of tables that are made available to the Recipient on the Date and Time of Reservation.
Persons of the Reservation (or customers): Any person who is included in the registered number of persons for the reservation and who visits in this context the restaurant in order to receive the products and / or services of the restaurant under the terms and conditions of the reservation.
Attendance / Completion of Reservation: Upon the attendance of the recipient on the Date / Time of Reservation at the restaurant, the recipient is required to give their name to the Reservations Manager of the restaurant, as well as state that they have made a reservation in their name through e-table, in order to be able to receive the products / services / benefits corresponding to the reservation as well as the discount in case that the Reservation is accompanied by a Special Offer. In case that the Recipient neglects to timely inform the restaurant staff that the reservation has been made through the Website, the restaurant reserves the right to reject it.
Reservation moderation: : The user, after reserving a table, has the right to moderate i) name, ii) time and/or iii) the special comments that accompany the reservation and refer to the restaurant. Moderating a reservation can only be done until the time of the arrival at the restaurant and does not burden the users.
Cancellation of the Reservation by the User: The user, after making a reservation, has the right to cancel. Cancelling a reservation can only be done until the time of the arrival at the restaurant and does not burden the users.
Cancellation of the Reservation by the restaurant or e-table: In some extreme cases, where a restaurant is full unexpectedly or does not allow the e-table’s reservations services, in cases of private hires or it is closed due to force majeure, the restaurant in question or e-table has the right to cancel any reservations informing the user in a reasonable amount of time until the date and time of the reservation. In this case, e-table sends a special dedicated email to the user informing him about the cancellation and the reason cited by the restaurant. The restaurant or e-table may alternatively communicate with the user via a telephone call using the number stated by the user when registering. In addition, the restaurant may cancel a reservation of a certain user if he is considered as undesirable because of previous repeated incidents of No-show at the restaurant. In the case of a cancellation from the restaurant or e-table within 16 hours before the reservation time, e-table offers extra loyalty points to the users according to the 10th point of the Loyalty Club’s terms.
Late Arrival / Arrival with a different number of persons: In case that a) the Recipient of the reservation arrives at the restaurant after half an hour from the scheduled Time of Reservation (Late Arrival) and b) the recipient arrives at the restaurant on time but with more persons than the number stated on the reservation (Number of Persons of the Reservation) the restaurant reserves the right to deny at its sole discretion to provide the services of the reservation, or the corresponding special offer accompanied by it.
No Show: The online reservation that has not been canceled and the persons who made it do not show up at the restaurant under the terms and condition of the reservation, i.e. within half an hour from the scheduled Time of Arrival on the date of the reservation. The No Show does not burden the user or recipient of the reservation. The user is informed via e-mail of any no show incident that concerns them. In case of any objection on their part the user has the right to communicate with the Website via e-mail. In order for the restaurants to protect themselves and minimize the No Show incidents and to be able to best serve the members of the Website, repeated instances of no-show, i.e. three (3) no shows within six (6) months shall result in the deletion of the User as member from the Website. In case of violation of the terms hereof, the Company has the ability and the right to trace the Users IP address and, if necessary, contact their Internet Service Provider (ISP). In addition, each restaurant may follow its own policy on the management of incidents of no show, which may be stricter than the policy of the Website. Therefore, each restaurant reserves the right to cancel the reservation of a user if they have exceeded the number of no shows specified in its respective policy.
5. USER LIABILITY
The visitor / member who makes use of the web pages and services of e-table agrees to use the Website in accordance with the provisions of the Greek and European law and the principles of morality. Namely, they shall not use it for the creation or /and transmission of any false, inaccurate or misleading, unlawful, harmful, obscene, defamatory, threatening or blackmailing content, content that is a violation of the privacy of another person, may cause harm to minors in any way, suggests or is connected in any way to child pornography, attacks social minorities, populations and racial characteristics, content that they are not entitled to disclose according to the law or the contractual or administrative relationships (such as inside information, proprietary and confidential information learned or disclosed as part of labor relations or that is covered by confidentiality agreements), content that infringes any industrial or intellectual property rights, contains software viruses or willfully or inadvertently breaches the existing Greek and EU legislation and provisions thereof, content that may harass any third party in any way, or that is used for the collection or storage of other users personal data.
The visitor or member who makes use of the pages and services of e-table assumes responsibility for any damage caused to the Company by improper or unlawful use of the services. In case it comes to the Company`s attention that a member uses some content in one of the above indicative ways, the Company reserves the right to automatically delete the member without any notice and proceed to take any action provided for by law and the relevant provisions. Each member is also responsible for maintaining the secrecy of their account to prevent any malicious use by third parties.
6. PROTECTION OF PERSONAL DATA
e-table maintains a record of the email addresses of users / members of the Website in order to send automated e-mails that are directly related to the services of the Website (such as account creation e-mail, confirmation / change / cancellation of reservation e-mail, email regarding the status of the loyalty reward points etc.) as well as newsletters. In the case of newsletters the user / member may choose, if they wish so, to receive them or not, and if they have chosen not to receive newsletters they can be deleted from this service using the relevant unsubscribe link provided in each newsletter sent. e-table reserves the right to delete any recipient without justification.
7. COMMUNICATIONS & NEWSLETTERS
e-table may send e-mails for the following purposes (the list is not exhaustive):
- After sign-up of a new member or change of the membership account on the Website.
- Upon completion of the online reservation for informative purposes or / and as a reminder of the reservation details.
- As a reminder OF the services offered.
- For the postage of critical information regarding the processing of transactions (reservation details, cancellations etc.).
- For information purposes (newsletter).
- For promotion purposes.
- In order to propose services related to e-table.
- To encourage visitors / users / members to fill out questionnaires or inform the Company about how satisfied they were with the services of e-table and contracted restaurants.
E-table also keeps a record of the telephone numbers given by the users of the Website/Application and the callers of e-table's call center for sending SMS or messages from platforms such as Viber. Such messages directly concern services of the Website / Application (such as mobile phone verification process, important communications about user bookings, etc.). Additionally, informational messages about e-table services may be sent or on behalf of third parties (eg co-operating restaurants). In the case of informative messages, the user / member can choose whether or not they wish to receive them during the registration process, within the management of their profile within the Website or by sending an email to firstname.lastname@example.org . E-Table reserves the right to delete any recipient unreasonably.
In case a user does not wish to receive anymore emails of any kind, he/she must request the deletion of his/her profile at e-table by sending a relevant request to email@example.com.
The Company shall not be liable to the members for the quality of services provided by contracted companies or damages that may arise during the execution or not of their order. The existing contractual relationship governs the contracted parties and in this case the users of e-table and the contracted companies, and only them. Under no circumstances, including negligence, shall the Company be liable for any damage suffered by the member or visitor of the Website from the use of pages, services and options of e-table on their own initiative and having knowledge of the terms hereof.
Please note that e-table accepts no responsibility regarding the products / benefits / services promoted through the online reservations and Special Offers that may accompany them, for which solely responsible towards the Recipient is the respective restaurant. Indicatively and not restrictively, e-table is not responsible for the quality, the properties and the individual specifications of the products / benefits / services of restaurants, including any legal or actual faults and for the manner and time of delivery to the Recipients.
e-table does not guarantee that the pages, services, options and contents of the Website shall be offered uninterrupted, error free or that errors will be corrected. Furthermore, it does not guarantee that the same or any other affiliated websites or servers through which these are made available to the members of the Website and its visitors are free from "viruses" or other harmful components. It does not guarantee in any way the correctness, completeness and / or availability of the contents, pages, services, options or their results. The cost of any corrections or services is borne by the member or visitor / user of the Website.
In providing the services of the Website, the information disclosed is based on information provided by the restaurants. For this reason, the restaurants have access to the Special Management Website through which they are fully responsible for the renewal of all Special Offers and other information such as product specifications / benefits / services, which appear on the Website e-table.Although the Company makes every effort for the proper operation of the Website`s services, it can neither confirm nor guarantee that all information is accurate, complete or correct, nor can it be held responsible for any errors (including obvious and typing errors), any interruptions due to (temporary and / or partial) out of service, repair works, upgrade or maintenance of the Website or from any other cause), inaccurate, misleading or untrue information or non-delivery of information.Each restaurant is responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including Special Offers and availability) displayed on this Website. The Website does not constitute and should not be considered a medium of recommendation or endorsement of the price, the service level or rating of any contracted restaurant.
To the extent permitted by law, neither the Company nor any of its associated companies, online associates or others involved in the creation, sponsoring, promotion or in any other way provision of the Website and its contents, are liable for (i) any penal, special, indirect or consequential loss or damage, any loss of production, loss of profit, loss of revenues, loss of contract, loss of or damage to goodwill or reputation, loss of right to compensation, (ii) any inaccuracy relating to the (descriptive) information of restaurants (including prices, availability and ratings) provided on the Website, (iii) services or products offered by the restaurants, (iv) any (direct, indirect, consequential or penal) damages, losses or charges actually suffered or paid by the members, pursuant to, arising from or in connection with the use, inability or delay in the use of the Website, or (v) for any (personal) injury, death, damage of personal property or other ( direct, indirect, special, consequential or punishable) damages, losses or costs suffered or paid by the members, either due to (legal) acts, errors, breaches, (gross) negligence, intentional misconduct, omissions, non-performance, false statement, tort or strict liability or responsibility of the restaurants or liability assigned (fully or partially) to the restaurant (its employees, management, officers, agents, representatives or affiliated companies), including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond the control of the Company.
These cases are illustrative and do not represent an exhaustive list of all instances of non-liability of the Company.
9. COMMENTS AND USERS' MATERIAL
Only users who have made use of the services of restaurants through the website are entitled to submit comments, reviews and ratings on the restaurants.
A user gains the right to write its review after 48 hours from the time of reservation and provided that the reservation was not canceled or was a no-show.
The comments / reviews that do not violate the present terms can be published up to one month from the date of their submission.
The users' comments and reviews (a) can be posted on the website, (b) can be used and submitted (in their entirety or part thereof) by the Company in social media platforms, newsletters, special promotion platforms, applications and other media belonging to, hosted, used or controlled by the Company.
e-table does not bear any responsibility for and does not endorse the content of the comments submitted by users. Every user must comment and rate in a decent manner. The Company reserves the right to adjust, reject and delete comments at its own discretion with the aim to protect its members and affiliated companies from any non truthful, malicious and / or insincere reviews (positive or negative).
More specifically, the Company may not allow comments / reviews or specific parts thereof if:
- They are written in capital letters or roman characters (greekglish) or contain so many misspellings that it makes it difficult or unpleasant to read or they are written in a language other than Greek or English.
- Their content is insulting, threatening, defamatory, offensive, obscene, scandalous, inflammatory, threatening, false, racist, pornographic or anything else that could be perceived as illegal, to be raising legal liability or otherwise violating the law.
- They contain non decent expressions and / or expressions with ironic references
- They attempt to advertise the restaurant or other websites, services or products.
- They do not contain any substantial comment / review on the restaurant, i.e. they do not state with sufficient clarity either the positive or negative aspects of the services received in order to give useful information to the other members of e-table and do not give the opportunity to the restaurants to answer to specific issues.
- They contain references or are written with the aim to comment on or respond to the review of another user or to provoke its response or they contain references to other reviews.
- They contain references to natural persons.
- They describe incidents of controversy between customers and / or members of the staff or report incidents of unlawful actions or other events involving staff members or customers, which cannot be proved.
- They include case reports or occurrences of suspected major health concern with reference to specific elements that cannot be proved.
- They are written for any other purpose than to describe and comment on the user's experience on the food and / or service at the said restaurant and / or refer to other restaurants and / or indicate that the author did not eat during his visit or contain references to people who have a professional relationship to the restaurant or to other persons who visited the restaurant at the same time as the user writing the review did.
- They present a significant discrepancy between the text and the ratings accompanying the review.
- They report false prices or dishes or objective elements of the restaurant that do not correspond to reality, if this is brought to the attention of the website administrators after a relevant briefing by the legal representatives of the firm.
The Company does not bear any responsibility for and does not endorse the content of the reviews / critiques submitted by its members.
If not specifically requested, the Company does not wish to receive any confidential, secret or proprietary information or other material from the members through the website for any of its services, by e-mail or otherwise. Any information or material submitted by its members and which has not been expressly requested by the Company as confidential, shall be deemed not to be confidential, secret or exclusive. The Company has the right to use, reproduce and disclose such material without any restriction. This material does not include the personal data of the member.
The members guarantee to the Company that the material / information they post on the website does include and does not infringe registered trademarks, logos or material protected by copyright of any natural or legal person.
10. CUSTOMER LOYALTY PROGRAM
The Company applies a Customer Loyalty Program (hereinafter referred to as "CLP") through which the users of the website may collect loyalty points and gain extra discounts of 10 or 25 euro at restaurants that participate in this program.
Collection of points: The user may collect loyalty points in the following ways:
- First completed reservation = 200 points
- Every new completed reservation (after the first) = 100 points
Notification (share) of reservation on Facebook = 25 points(repealed since 15/03/2017)
- Reservation review = 25 points
- First reservation of a friend following the invitation by the user through the website = 500 points for the user and 500 points in total for the invited friend (prerequisite is that the invited friend makes its first reservation and successfully completes it within 90 days from receiving the invitation)
- Loyalty points for a reservation or review are credited after 48 hours from the time of the reservation.
- In case a reservation is canceled by the restaurant or the administrators of e-table the points are credited properly.
- In case a reservation is canceled not by initiative of the user and within 16 hours from the time of reservation 1000 points shall be credited to the user as compensation.
Deduction of points: if the reservation of a user is identified by the restaurant as a no-show then 300 points shall be deducted from the user. This policy aims to reduce the no-show incidents that harm the restaurants.
Deletion of points: If a user is declared inactive, then its points are reset. A user is characterized inactive when it has not made any online reservation that has been completed through the user's visit to the restaurant or has not written a review on e-table for a previous online reservation in more than 6 months.
Points Redemption: Loyalty points can only be redeemed in restaurants that participate in the Customer Loyalty Program of e-table. When the user has collected 1000 or 2000 points it can redeem them and gain a discount of 10 or 25 euro respectively from the "Complete reservation" page. In case of a reservation that is accompanied by a special offer (% discount), when the user pays at the restaurant, first the special offer discount is deducted from the user's account and then the relevant discount is made due to the loyalty points.
Return of points: in case that the user has redeemed its loyalty points and then its reservation is canceled the loyalty points redeemed are returned to the user's account.
Discount coupon value return in points: in case a new user has redeemed a discount code (discount coupon provided by the Company to third party services for advertising purposes) and the reservation is canceled then the discount coupon is valid again for future use
Transfer of points: The transfer of loyalty points among the users of the website or between two accounts of the same user is not possible.
- The discount from loyalty points cannot be combined with discount coupons from third party services.
- E-mail addresses of a user's friends that were entered into the website within the framework of the Customer Loyalty Program are not disclosed to third parties nor are they used for other promotional purposes.
- The total reward points for the first completed reservation of a user who has been invited by a friend via the website are 500 and not 700. The 200 reward points that are applicable in the case of non-invited users are not added to the points for the first reservation.
- The company reserves the right to remove or to reset a user's loyalty points if it finds out that these points were collected through malicious methods.
11. APPLICABLE LAW
These Terms and Conditions and any amendment or alteration thereto shall be governed and supplemented by the Greek law, European Union law and relevant international treaties. Any provision of the above terms that is contrary to the law, ceases automatically to be valid and is removed from the present, without affecting in any way the validity of the remaining terms.The present constitutes the entire agreement between e-table, the visitors / users and its members and binds only them.No change to these terms should be taken into account and be part of this agreement, unless expressed in writing and incorporated herein. The Company reserves the right to unilaterally amend or update these terms according to its needs and common practices. The courts of Athens have jurisdiction over any dispute arising.